You Can’t Back Up Your Ears

A recent comment got me thinking about the difference between absorbing information I read and absorbing information I hear. If you’ve ever read anything more than a couple paragraphs long, you know that moment – you’re reading along, and a sentence triggers a thought, and your brain follows that thought for a few seconds. But…

How Buzzwords Undermine Effective Communication

I’m sure you’ve worked with someone who can’t finish a sentence without using at least one buzzword. Shout out to my former colleague who was fond of “helping clients catalyze transformative paradigm shifts and disruptive innovations across the enterprise.” He knows who he is. If only the problem were limited to a few bad apples….

A Communications Lesson from the NBA Playoffs

Imagine two people witness the exact same event. They are the same age, same gender and same education. You would expect that when asked, they would give you roughly the same narrative description of the events they witnessed, right? Actually… wrong. That is totally incorrect. Their interpretation of the events will be massively influenced by their personal predispositions A…