Public (Speaking) Enemy #1: “The Cognitive Miser”

Perhaps you’ve met this person: Jumps to conclusions Doesn’t listen Talks over other people Puts everything in the context of “Oh, I’ve heard/seen/done this before.” “Tunes out” quickly – has difficulty paying attention Thinks they already know everything Doesn’t “get” concepts or ideas that seem simple to you If you’re trying to drive a change…